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Policies, Terms, Conditions

Our Terms | Est. 2023

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TICKET HOLDER CANCELLATION AND REFUND POLICY

Cancellations must be made with 24 hours of an RSVP'ed event. To qualify for a 100% refund of a ticketed event, the request for a refund must be 30 days before the date of your ticketed event. All guests that wish to cancel after the 30 day Refund Policy of ticketed events will receive a 50% refund.

To process qualified cancellations and refunds, please contact us via email:

DoubleOaknVine@gmail.com

and include your order number, ticket number or RSVP information and a brief description explaining the reason for the cancellation or refund and one of our representatives will contact you with further information.

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RETURN POLICY MERCHANDISE

To qualify for a return or refund, it must be within 25 days of the purchase, the product will be unused and in its original packaging.

To process qualified returns or refunds, please contact us via email:

DoubleOaknVine@gmail.com

and include your order number and a brief description explaining the reason for the return and one of our representatives will contact you.

We are unable to cover the cost of international returns.

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QUOTE POLICY

This is a quote for your event and if accepted please do so within 40 days of your event's date for the best possible service. When this quote is accepted, it will turn into an invoice.  All invoices have a 50% deposit and a 30 day return policy. If, for whatever reason, you need to cancel, you must do so prior to 30 days of your event for a full refund. You will not be refunded after 30 days.

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TERMS AND CONDITIONS

We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. In addition, we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We are not liable for outdated or expired information that prevents a purchase from processing accurately or arriving at an inaccurately specified location.

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HOST REFUND POLICY FOR EVENTS

To qualify for a refund, it must be within 30 days of the date of your Booking/Event.  All events that wish to cancel after the 30 day Return Policy will forfeit all deposits and payments made towards their event. 

 

To process qualified refunds, please contact us via email:

DoubleOaknVine@gmail.com

and include your order number and a brief description explaining the reason for the refund and one of our representatives will contact you with further information.

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PRIVACY COOKIES INFORMATION

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.DoubleOaknVine.com herein referred to as "The Site”.

PERSONAL INFORMATION WE COLLECT
When The Site is visited, information is automatically collected. This includes, but is not limited to, web browser information, IP address, time zone, and possible other cookies installed on the device being used to access The Site.  Browsing of The Site, a collection of data is automatically being saved from individual web pages and/or viewed products, affiliated with the Site, and interactions on The Site, as well as, clicks that took you to The Site. This is referred to as “Device Information”.

Device Information is collected using the following technologies:
- “Cookies” are data files that are placed on devices or computers and may include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.  --The Site is not affiliated with this link and holds no responsibility for the information provided by this link.
- “Log files” track actions occurring on the Site and collect data including IP addresses, browser types, Internet service providers, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information on how The Site is being browsed.

Additionally, making a purchase or attempting to make a purchase through The Site, resulting in a collection of information, including your name, billing address, shipping address, payment information, credit card information, email address, and phone number. We refer to this information as “Order Information”. “Personal Information” in this Privacy Policy can be both/either Device Information and Order Information.

HOW YOUR PERSONAL INFORMATION MAY BE USED
Order Information that is collected is to fulfill orders placed through The Site. This includes, but is not limited to, processing payment information, arranging for shipping, and invoices and/or order confirmations. 

Order Information may be used for the following:
- Communicate with you;
- Screen orders for potential risk or fraud; and
- When in line with the preferences shared, to provide information or advertising relating to our products or services.

Device Information collected may be used to help screen for potential risk and fraud. In particular, associated with IP addresses, and more generally to improve and optimize The Site (i.e. generation of analytics concerning browsing and interaction on The Site; assessing this information for the success of marketing and advertising campaigns).

SHARING PERSONAL INFORMATION
Personal Information may be shared with third party affiliates to power the online store. Third parties include the POD platforms used to create products. You can read more about these platform policies here:
https://printify.com/privacy-policy/  and https://www.printful.com/policies/privacy  --The Site holds no jurisdiction over these links and holds no responsibility for the information provided by these links.

Google Analytics 4 secures data to provide information on how our customers use the Site. To read more about how Google uses your Personal Information:
https://www.google.com/intl/en/policies/privacy/  

To opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout  --The Site holds no jurisdiction over this link and holds no responsibility for the information provided by this link.

Personal Information may also be shared to comply with applicable laws, rules, and regulations. Not limited to, by including, third party cookies, responding to a subpoenas, search warrants or other lawful requests for information deemed in legal cases, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, Personal Information may be used to provide targeted advertisements or marketing communications. For more information on targeted advertising, visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work  --The Site holds no jurisdiction over this link and holds no responsibility for the information provided by this link.

To opt out of some of these services, please visit the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/   --The Site holds no jurisdiction over this link and holds no responsibility for the information provided by this link.

DO NOT TRACK
Note: No alterations to The Site’s data collection and use practices are made. We respect the Do Not Track signal from your browser.

YOUR RIGHTS
If you are a U.S. citizen or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, U.S. citizens and European residents, please note that we are processing your information in order to fulfill contracts we might have with you (i.e. orders placed through the Site), or otherwise, to pursue our legitimate business interests listed above. Additionally, please note the possibility that information may be transferred to the third parties listed above.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for the duration of the process held within our policies for Return, Refund and general business accounting practices through U.S. federal and TN state laws.

CHANGES
We may update this privacy policy without prior consent of the signed in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about The Site's privacy policies, for questions, for complaints, or for comments please contact us:
E‑mail: DoubleOaknVine@gmail.com
Phone: 615-314-1492
Address: P.O. Box                
Murfressboro, TN 37128
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